Contact Ebaka Games
When you're grinding through high-stakes rounds of Crash or navigating the tactical minefield of Mines, having reliable support isn't just a nice-to-have—it's essential. Ebaka Games understands that technical issues or account questions can't wait for business hours. That's why we've built a support infrastructure that matches the speed and precision of our games.
Our support team operates on a 24/7 schedule, ensuring that whether you're playing from Warsaw at midnight or London during peak hours, someone is always available to assist. The system is designed for the European market, meaning response times are optimized for Euro time zones and English-speaking players get priority routing.
Live Chat Support
The fastest way to reach us is through our integrated live chat system. It's accessible directly from your game interface, so you don't need to navigate away from your session. Our chat agents are trained specifically on Ebaka Games mechanics, which means they understand the difference between a Crash multiplier issue and a Limbo target question.
Average response time during peak hours is under 60 seconds. For technical issues that require backend investigation, agents can escalate to our priority support team, which has direct access to game logs and transaction records. This isn't a generic casino support desk—it's a specialized team that knows the platform inside and out.
Email Support
For detailed inquiries, account verification requests, or documentation needs, email support provides a paper trail and more comprehensive responses. Our support email is monitored continuously, with first responses typically sent within 2-4 hours, even outside peak times.
When contacting via email, include your account details and a clear description of the issue. For payment-related questions, mention transaction IDs or timestamps to speed up the resolution process. Our team can handle everything from deposit confirmations to withdrawal processing times.
Priority Backend Support
High-volume players and VIP members have access to our priority backend support channel. This isn't just faster response times—it's direct access to technical specialists who can investigate game mechanics, verify RNG outcomes, and resolve complex account issues that standard support might need to escalate.
If you're experiencing issues with autoplay functions, noticing discrepancies in game statistics, or need verification of specific round outcomes, the priority channel ensures your concerns are addressed by experts who understand both the technical and mathematical aspects of instant-win games.
What We Can Help With
- Account Management: Registration, verification, password resets, and profile updates
- Payment Processing: Deposit confirmations, withdrawal requests, payment method issues, and transaction history
- Game Technical Support: Connection issues, autoplay configuration, game mechanics questions, and RNG verification
- Responsible Gaming: Setting deposit limits, self-exclusion requests, and accessing responsible gaming resources
- Platform Features: Understanding bonus mechanics, loyalty program details, and feature explanations
We maintain detailed logs of every support interaction, which means if you need to reference a previous conversation or escalate an unresolved issue, our team can pull up the full history instantly. This level of documentation is part of our commitment to transparency—you're not just getting help, you're getting a verifiable record of that help.
Response Time Standards
Our support infrastructure is built around the principle that fast games require fast support. Live chat responses average under 60 seconds during peak hours, with email responses guaranteed within 4 hours. For priority backend support, initial responses are typically under 30 minutes, even for complex technical inquiries.
During high-traffic periods—such as major tournament events or new game launches—we scale our support team accordingly. The goal is maintaining these response standards regardless of volume, because we know that when you're in the middle of a strategic session, waiting isn't an option.
If you're experiencing an urgent issue that affects your ability to play or access your funds, mention this immediately when contacting support. Our team is trained to recognize and prioritize critical issues, ensuring that account security concerns or payment problems get immediate attention.