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Privacy Policy

Ebaka Games operates under strict data protection standards that align with international iGaming regulations and European data protection frameworks. This Privacy Policy outlines how we collect, process, store, and protect your personal information when you use our platform. We're committed to transparency—you have the right to know exactly what data we collect and why.

Our approach to privacy reflects the same principles that guide our game development: precision, transparency, and user control. Just as you have full agency over your betting decisions in our games, you have full visibility into how your data is handled.

Information We Collect

To provide our services and ensure compliance with international gaming regulations, we collect several categories of information:

Account Registration Data: When you create an account, we collect your email address, username, and password (stored using industry-standard hashing algorithms). For account verification purposes, we may request additional identification documents, which are processed in accordance with Know Your Customer (KYC) requirements.

Financial Information: Payment method details, transaction history, deposit and withdrawal records, and banking information are collected to process transactions securely. We do not store full credit card numbers—payment processing is handled through PCI-DSS compliant third-party providers.

Gameplay Data: We log game sessions, betting patterns, win/loss records, and game statistics. This data is used to maintain game integrity, detect fraudulent activity, and provide you with accurate account history. RNG outcomes and round results are stored to ensure transparency and enable dispute resolution.

Technical Information: IP addresses, device identifiers, browser types, operating systems, and connection data are collected for security purposes, fraud prevention, and platform optimization. This information helps us identify suspicious activity and ensure that our games perform correctly across different devices and networks.

Communication Records: When you contact our support team via live chat, email, or other channels, we maintain records of these interactions. This includes timestamps, message content, and resolution details, which help us improve our support services and maintain accurate account documentation.

How We Use Your Information

Your data serves multiple purposes, all of which are necessary for providing secure, compliant gaming services:

  • Service Delivery: Processing deposits, withdrawals, game transactions, and account management functions
  • Security and Fraud Prevention: Detecting suspicious activity, preventing unauthorized access, and protecting against fraudulent transactions
  • Regulatory Compliance: Meeting KYC requirements, anti-money laundering obligations, and responsible gaming mandates
  • Platform Improvement: Analyzing usage patterns to optimize game performance, fix technical issues, and enhance user experience
  • Communication: Sending account notifications, support responses, security alerts, and (with your consent) promotional materials
  • Legal Obligations: Responding to legal requests, court orders, and regulatory inquiries when required by law

We do not sell your personal data to third parties. We do not use your information for purposes unrelated to our gaming services without your explicit consent. Every use of your data is justified by either legal requirement, contractual necessity, or legitimate business interest in providing secure gaming services.

Data Security Measures

Ebaka Games employs enterprise-grade security infrastructure to protect your information. All data transmission between your device and our servers uses TLS 1.3 encryption, ensuring that your login credentials, financial information, and gameplay data cannot be intercepted during transmission.

Our servers are hosted in secure data centers with physical access controls, redundant backup systems, and 24/7 monitoring. Database access is restricted to authorized personnel only, and all access attempts are logged and audited regularly. We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.

For payment processing, we work exclusively with PCI-DSS Level 1 certified payment providers. This means your financial data is handled according to the highest industry standards, with additional layers of encryption and fraud detection beyond our own security measures.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Account information is maintained while your account is active and for a period of seven years after account closure, as required by international gaming regulations and anti-money laundering laws.

Gameplay records, transaction history, and communication logs are retained for similar periods to ensure we can provide accurate account statements, resolve disputes, and meet regulatory audit requirements. After the retention period expires, data is securely deleted using methods that prevent recovery.

Your Rights

Under European data protection regulations and international privacy standards, you have several rights regarding your personal data:

  • Right to Access: You can request a copy of all personal data we hold about you, including account information, transaction history, and communication records
  • Right to Rectification: If any of your personal information is inaccurate or incomplete, you can request corrections
  • Right to Erasure: In certain circumstances, you can request deletion of your personal data, subject to legal and regulatory retention requirements
  • Right to Restrict Processing: You can request that we limit how we use your data in specific situations
  • Right to Data Portability: You can request your data in a structured, machine-readable format
  • Right to Object: You can object to certain types of data processing, such as marketing communications

To exercise these rights, contact our support team with a clear request specifying which right you wish to exercise. We will respond within 30 days, though complex requests may require additional time. Some requests may be subject to verification to ensure we're not disclosing information to unauthorized parties.

Cookies and Tracking Technologies

Ebaka Games uses cookies and similar tracking technologies to maintain your session, remember your preferences, analyze platform usage, and improve security. Essential cookies are required for the platform to function—without them, you cannot log in or play games.

Analytical cookies help us understand how players interact with our games, which features are most popular, and where we can optimize performance. These cookies do not identify you personally and are used in aggregated form.

You can control cookie preferences through your browser settings, though disabling essential cookies will limit platform functionality. Our cookie policy provides detailed information about specific cookies we use and their purposes.

Third-Party Services

We work with trusted third-party service providers for payment processing, fraud detection, customer support tools, and analytics. These providers are contractually obligated to protect your data and use it only for the specific services they provide to Ebaka Games.

When you make a deposit or withdrawal, your payment information is processed by our payment partners according to their own privacy policies and security standards. We ensure all partners meet our security requirements and comply with relevant data protection regulations.

International Data Transfers

Ebaka Games operates internationally, and your data may be processed in countries outside your country of residence. When we transfer data across borders, we ensure appropriate safeguards are in place, including standard contractual clauses approved by European data protection authorities.

Regardless of where your data is processed, it receives the same level of protection as required by European data protection standards. We maintain consistent security measures and privacy practices across all jurisdictions where we operate.

Children's Privacy

Ebaka Games services are strictly limited to individuals who are of legal gambling age in their jurisdiction (typically 18 or 21 years old, depending on location). We do not knowingly collect information from minors, and if we discover that we have inadvertently collected data from someone underage, we will immediately delete that information and close any associated accounts.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you through your account email or via platform notifications. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Continued use of Ebaka Games services after policy updates constitutes acceptance of the revised terms. If you do not agree with changes to this policy, you may close your account and request deletion of your data, subject to legal retention requirements.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need to report a privacy concern, contact our support team through the channels available on our Contacts page. We take privacy seriously and will respond to all inquiries promptly and thoroughly.

For formal data protection requests or complaints, you can also contact your local data protection authority. Ebaka Games is committed to cooperating with regulatory investigations and resolving privacy concerns transparently.